Requesting a refund
Where you request a refund depends on where you subscribed.
If you subscribed via the Apple App Store or Google Play Store:
Request a refund directly through your app store subscriptions. Refunds must be requested within 48 hours of purchase (or renewal). Apple and Google make the final decision on all refund requests - approval isn't guaranteed, and Mob cannot override their decision.
If you subscribed on the Mob website:
Contact our customer support team here, and include:
The email address associated with your Mob account
Your billing postcode
Your reason for requesting a refund
Note: Annual plans are only eligible for refunds within 14 days of their annual renewal. Other requests are reviewed based on our terms and conditions.
How long do refunds take?
If approved, refunds typically appear in your bank account within 3-5 working days. Timing depends on your bank and payment method.
đ± Requesting a Refund via Apple
Go to reportaproblem.apple.com
Select "I'd like to," then choose Request a refund
Select your reason and tap Next
Choose the Mob subscription and hit Submit
You'll receive Apple's decision via email
đ€ Requesting a Refund via Google Play
Visit play.google.com
Click your profile icon (top right)
Go to Payments and subscriptions > Budget and order history
Find your Mob purchase
Select "Request a refund" or "Report a problem"
Complete the form
You'll receive Google's decision via email