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Restore access to your subscription after account deletion

When you accidentally delete your Mob account, you can regain access to your premium subscription by following the outlined steps below. This process ensures subscription restoration without duplicate charges.

Step-by-Step Guide

1. Start a Free Trial on the Mob Website

Visit www.mob.co.uk (on the website, not the app) and sign up for a free trial using the same email address as your deleted account.

2. Notify Mob Support

Once your new account is created contact our customer support team to inform them of your new registration and request the reactivation of your premium subscription. Include the email address you used.

3. We'll restore your premium subscription

We'll automatically convert your free trial to your premium subscription. You won't be charged until your next scheduled billing date - no duplicate charges.

Important things to know

  • Use the same email: This is essential for us to link your new account to your old subscription

  • Data is permanently lost: Any saved recipes, collections, or personal preferences from your deleted account cannot be recovered

  • No charges for the trial: You won't be charged until your premium subscription restarts on your original billing schedule

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