Try these first (most issues are resolved this way)
Update the Mob app to the latest version
Log out completely, then log back in
Make sure you're logging in with the same method you used to sign up (email, Apple sign-in, or Google sign-in)
I'm being asked to subscribe again or pay again
You're likely logging in with a different account or method than you originally signed up with.
Check your sign-up method:
If you signed up via Apple: Look for a Private Relay email (Hide My Email) in your Apple receipts and use that email to log in
If you signed up via Instagram: You may have a Private Relay email, check your Apple receipts for it.
⚠️ Do not start a new subscription to regain access - you'll be charged twice. Follow the steps above first, then contact us if you're still stuck.
I paid but Premium isn't showing in the app
Update the app and log out/back in (see above)
After payment, there's sometimes a short delay while it processes - try again in a few minutes
It works on one device but not another
Log out and back in on the device where it's not working
Verify you're using the same login method on both devices
If you subscribed via the app, make sure you're logged into the same Apple ID or Google account on that device
I cancelled / got a refund and now I've lost access
If you cancelled: You keep access until the end of your current billing period. If access disappeared early, try logging out and back in.
If you received a refund: Access may be revoked immediately.