When you sign up for a free trial, your payment details are collected upfront but you won't be charged until the trial ends. At the end of the trial period, your subscription automatically converts to a paid plan — the length of the trial and the price you'll be charged are shown clearly at checkout before you sign up.
We recommend cancelling at least 24 hours before your trial ends if you don't want to continue, to make sure the cancellation processes in time. It's worth making a note of your trial end date when you sign up so it doesn't catch you off guard!
I've already been charged — what can I do?
Don't worry, there are a few options depending on where you signed up.
If you signed up on the Mob website: Email us at [email protected] with your account details and reason for the request. Refund eligibility is outlined in our terms and conditions — we'll review your request and get back to you as soon as we can.
If you signed up via iPhone:
Go to reportaproblem.apple.com
Select I'd like to > Request a refund
Choose your reason, then select the Mob subscription and tap Submit
Refund requests via Apple must be made within 48 hours of the charge. Decisions are made by Apple in line with their own terms.
If you signed up via Android:
Go to play.google.com
Tap your profile icon > Payments and subscriptions > Budget and order history
Find the Mob charge and select Request a refund
Refund requests via Google must be made within 48 hours of the charge.
I also want to cancel so I'm not charged again
Head to our cancellation guide for step-by-step instructions — how you cancel depends on where you signed up.