Before contacting us:
Many common issues can be resolved faster using our Help Centre:
Can't log in? See Troubleshooting Login Issues
Questions about your subscription? Check Managing Your Subscription
If you want to cancel your subscription, the quickest way is always to process this yourself by following the guidance in our cancellation FAQ.
Getting in touch with us:
If you haven't found the answer in our Help Centre, you can reach us two ways:
Look for the Mob widget on any Help Centre page or in your account settings - it looks like this:
. Click it to start a conversation (like this ⬇️ ).
You don't need to stay on this page while you wait for a reply. We'll send you an email notification when we respond, and you can pick up the conversation whenever you're ready by opening the chat widget again. You can also view all your previous messages through the widget.
2. Or send us a message via email at [email protected].
What to include in your message:
A clear description of what you need help with
The email address associated with your Mob account
Your billing postcode, if your question involves account or subscription details
Response times:
We aim to respond to all emails within 24 hours during business hours (Monday-Friday, 9am-5:30pm UK time).