Can I Get a Refund for Mob Premium?

The way to request a refund depends where you initially signed up. If you signed up through the app on either the Apple App store or Google Play store, you will need to request a refund directly through them by heading to your app subscriptions, cancelling, and selecting 'request a refund'. (more information including step by step instructions can be found below).

If you signed up on the website then you can reach out to our team at [email protected] if you believe you are owed a refund. Refund eligibility is outlined in our terms and conditions - these are available at all times on our website and at checkout before you start a subscription.

If you subscribed via the Apple App Store or Google Play, refund requests must be made within 48 hours of subscribing. While most requests within this timeframe are approved, decisions are made by Apple and Google in line with their terms and conditions, and approval isn’t guaranteed.

If approved, refunds typically take 3–5 working days to appear in your account, though some are processed more quickly.

If you subscribed on the Mob website, via Stripe, refund requests are reviewed on a case-by-case basis at our discretion and in line with eligibility as outlined in our terms and conditions. Please email [email protected] with your account details and reason for the request, and we’ll do our best to support you.

Annual plan users may be eligible for a refund if the request is made within 14 days of your annual renewal payment. Unfortunately, it is not possible to offer pro-rated refunds for time remaining after that window.

If you’re facing something like an injury or pregnancy and aren’t sure what to do next, email [email protected] and we’ll do our best to support you.

You can also cancel your subscription here to avoid future charges.

You’ll receive a confirmation message and an email with the decision.

Annual plan users who bought on the app may be eligible for refunds through Apple or Google if the request is made within 48 hours of your first renewal payment. Unfortunately, it is not possible to offer pro-rated refunds for time remaining after that window.
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If you’re facing something like an injury or pregnancy and aren’t sure what to do next, email [email protected] and we’ll do our best to support you.

No worries - after you subscribe, there may be a short delay while your payment is processed. If you're still within the 48-hour window, check again soon. Once the payment settles, you should be able to request the refund.