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How do I cancel auto-renew or stop a free trial?

Step-by-step guide to cancelling your subscription or free trial via web, iOS, or Android.

Updated this week

To cancel your subscription or free trial:

On the Mob website:

  1. Go to Account Settings

  2. Select Cancel Subscription

⚠ If you subscribed through the app, you must cancel via the App Store or Google Play, not the website.

On the Mob app:

  • iPhone: App Store → Profile → Subscriptions

  • Android: Google Play Store → Subscriptions

In order to make sure you don't get charged either at renewal or at the end of a free trial if you don't want to, we recommend that you cancel your subscription at the very least a few hours before the end of the current period, but ideally a minimum of 24hrs before.

Still unsure? Contact us at help@mob.co.uk

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