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Troubleshooting the App and Reporting Bugs

What to do if the app isn’t working or your Premium access isn’t showing.

App not working?

  • Try closing and reopening it

  • Check for app updates

  • Still stuck? Tap "Report a bug" in the app or send us an email

Found a bug?

  • Tap "Report a bug" in the app or email us with details + screenshots

Premium access not showing?

If you're having trouble accessing your subscription please check out this FAQ on troubleshooting for Mob subscription access.

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