If you are experiencing issues accessing your premium features and recipes in the Mob app, even though your subscription is active, follow these steps to resolve the problem.

Ensuring your app is updated to the latest version is often the first step in addressing technical issues. Check for updates in your device’s app store and install the latest version of Mob. We typically release new versions of the app once every 4-8 weeks, so please do check for an update.

Sometimes, account recognition issues can be resolved by simply logging out and logging back in. This process refreshes your subscription status and restored access to premium features like recipes.

If you can access recipes on one device but encounter issues on another (e.g., iPhone vs. laptop), update the app on the device where the issue exists, log out, and then log back in.

If your subscription works in the app but not in a browser, confirm that you are logging into the same account (email address) in both places. If your app account shows an active subscription while the browser does not, log out and log in again to refresh subscription recognition.

If your subscription remains inactive after a payment, ensure you are using the correct registered email address. If necessary, verify your mob account details and log out, followed by a login attempt.

Refunds from services like Google Play may cause system revocation of premium access. After receiving a refund, refresh by logging out and back in for reconciliation. Confirm the app contains the updated access correctly,.

If you have done the troubleshooting methods above and you are still facing the same issue, do not start a new subscription as this could lead to you being charged twice. Contact support for more help.