Free trials on the Mob app automatically convert to a paid subscription (either annual or monthly depending on what you selected when signing up) if not canceled before the trial period ends. To avoid being charged: - Access your Mob account via the app or desktop. - Navigate to Account Settings, and select Cancel Subscription before the trial expires.

If you subscribed through a third-party platform (e.g., Apple or Google), cancel the subscription within the respective app store.

If you do not see a cancellation option, provide your billing postcode, associated email address, and name on the account to Mob customer support to cancel your subscription manually.

Auto-renewal can be disabled at any time to prevent billing for subsequent periods by cancelling your subscription. Once canceled, subscriptions remain active until the end of the current billing cycle.

Refunds are typically available if you were charged for an annual subscription after a free trial and cancel promptly. You may also switch to a monthly plan instead of canceling entirely.

Refunds are processed for duplicate payments (e.g., charges made via both desktop and in-app purchases). Charges made in mobile app stores must be refunded through the respective app store.

Refunds are credited back to your account within 5-10 business days after confirmation from an agent - you must contact us to request this and a refund is not confirmed until you have received written conformation from an agent (the AI bot is not able to process refunds). Timelines may vary slightly based on your bank or payment platform.

Free trials are offered once per customer. If your email address or account has already used a trial, the system will charge you for a subscription instead of offering another trial.

Using an alternate email during sign-up (e.g., an Apple relay email) might create confusion. Verify the email used and manage subscriptions within the relevant platform (e.g., Apple’s app store) when necessary.

If you can’t find the option to cancel on the website or app: - Provide your billing postcode, email, and account name to Mob customer support. - Await confirmation of your account’s cancellation to ensure no further charges.

When a subscription is canceled, you can still access the service until the end of the billing period. No charges will be made post-cancellation.

If you were charged immediately instead of receiving a free trial, this might be because you already utilized a free trial during a previous sign-up. Free trials are a one-time benefit per customer.

Once canceled, accounts are not billed further, and you are provided a final confirmation by Mob. Ensure you keep this confirmation for your records.